§ 10 Right of cancellation and return policy
When ordering by email, fax, mail, telephone or other means of telecommunication customers have the right to cancel the contract pursuant to §§ 312 d, 355 German Civil Code, if the are consumers (they are consumers if they conclude the contract not acting in their commercial or their independent professional activities). This only applies if the customer orders the songs on disk, and if the customer has not unsealed the delivered storage media (§ 312 para. 4, no. 2 German Civil Code). When you download songs from an Online-Server a withdrawal ist not possible, as online licensed songs are not appropriate for returning them to MUSICMEDIA24 (§ 312 para. 4, no. 1 German Civil Code).
In the case of delivery by post, the deadline for the withdrawal starts on receipt of the goods by the customer. A further condition for the period beginning is that MUSICMEDIA24 informed the customer no later than the delivery of the goods, about the legally prescribed information (§ 312c no. 2 German Civil Code). The right expires without notice of this information no later than 6 months after delivery of the song.
The withdrawal is to be reported in text form, i.e. by letter or fax to:
MUSICMEDIA24 – B. Schopf
FAX: +49 8553 979742
The withdrawal can be reported also by returning the goods to this address. It must not be justified. To comply with the two-week withdrawal period is the sending in time.
If the customer has applied his right of withdrawal, he is obliged to return the delivered songs. MUSICMEDIA24 reimburses the cost of the return, unless the order is at least € 25. MUSICMEDIA24 refunds the purchase price and return shipping charges by bank transfer back to the customer's account (has to be specified), or on request as a credit on the Service Account if it exists.
If the customer receives damaged goods, the rules for warranty apply (no. 3 GTC). For questions regarding the right of withdrawal, please contact us.